Returns & Exchanges
At Matt & Nat, we stand by our commitment to cruelty-free craftsmanship and want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange it within 30 days of the delivery date provided it is in original, unused condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags remain attached and the dust bag is included.
Ship It Back
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing