Frequently Asked Questions
Everything you need to know about our vegan and sustainable fashion.
Are all Matt & Nat products vegan?
Yes, we are a 100% vegan and cruelty-free brand. We do not use leather or any other animal-based materials in our designs, opting instead for high-quality recycled materials and synthetic alternatives.
What materials are used in your products?
We utilize various sustainable materials, including recycled nylon, cork, rubber, and PU (polyurethane). Notably, all our bag linings are made from 100% recycled plastic water bottles.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within North America. International shipping times vary by destination but generally range from 7 to 15 business days.
What is your return policy?
We accept returns on unused and unworn items with original tags attached within 30 days of the purchase date. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer a warranty on your bags?
Yes, we provide a 1-year limited warranty against manufacturing defects on all handbags and wallets purchased through our official website or authorized retailers.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.